Report a repair

What we'll need to know

Before you report a repair, please think about the problem as we'll need to know:

  • What needs repairing
  • What’s wrong with it
  • Where it is in your home.

If you'd like to know more about what you can expect when you contact us, have a look at our Repairs service standards on the left.

If you smell gas or feel drowsy, turn off the gas supply straight away, open a door or window then call the Gas Emergency Service