Contact us

Wednesday 25 April

Our Somerset and West of England phone lines will be closed today from 12-5pm for dedicated training and service improvement.

Our out of hours provider, Centra, will be on hand to deal with any emergencies you may have during our absence, so we can continue to deliver important services to you, or you may decide to call us back at an alternative time. You can contact Centra on 02070 936437.

If you want to report a non-urgent repair or make a rent payment, you can do so by logging into your account here or by clicking the following links (opens in a new window):

Report a non-urgent repair

Make a rent payment

The Customer Contact Team will be happy to respond to your emails or messages tomorrow when we return.

Thank you for your understanding.

Contact us online

Have something you want to tell us or need our advice? Fill in this form and we'll be in touch.

Send us an email

Email us at:

Call us

Call us on:

  • 08458 729729
    Calls cost the same or less than your local rate, are free from mobiles (if part of your inclusive minutes) or will be charged at 2p per minute plus your network access charge, depending on your mobile plan.
  • 01934 526000 
    Calls cost the same or less than your local rate from a BT landline (mobiles and other networks may vary)

We're open 8.30am-5pm Monday to Friday. We close on the last Wednesday of every month, 1-5pm, to work on improving the services we provide to you. Please leave a message during this time and we'll get back to you, or call again when we're open. 

Give us a shout on social media

Pop over to Facebook and Twitter to get in touch and see what we're up to.

Visit our office

Visit our office at:

Weston Gateway Business Park
BS24 7JP

We're on a new development so your sat nav may not pick us up. Here's a map so you can see where we are, and we have a few parking spaces for visitors.

You can also use the Park and Ride car park (shown on the map) which is pay and display, or take the train to Worle Parkway train station too - it's a really short walk from the office.

It's an emergency and our lines are closed

Our out of hours service will be there to take your call. Call Centra on 02070 936437. You’ll get help with your emergency and they'll let us know you called so we can follow this up with you when we get back. You can use TypeTalk on this number too.

Media enquiries

When we're open, please get in touch in the ways listed above. Out of hours, please contact Bernice Williams, Head of Communications on 07772 892519 (this number is for media enquiries only).


However you get in touch, our Customer Contact Team are happy to help and are a friendly bunch too! Have a look at our service standards in the Contact us section of the leaflet rack to find out what to expect when you get in touch. We look forward to hearing from you!